When you book an appointment with your therapist, you are securing that hour of the therapist’s schedule to address your needs. In order to best serve all our clients, our clinic requests that you call our office as soon as possible, but no later than 24 hours in advance, if you are unable to make your appointment.
This policy will allow our therapists to serve other clients within this time slot, as appointments are in high demand. Appointments canceled without 24-hour notice for therapists will be billed at the session rate for that date up to $200 maximum and a minimum of the contracted insurance rate (Contracted rates differ based on the insurance company). Please be advised that insurance plans will not reimburse you for late cancellations or for not showing up for appointments and it is your responsibility for payment at or before my next appointment.